Delivery Policy
Where we deliver
All goods are sanitised (in line with the National Department of Health guidelines) before leaving our warehouses and stores to be delivered to you.
All items ordered will be delivered within 3-5 working days.
On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and to keep you updated throughout the process.
Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalisation of sale.
Regretfully, we are not able to deliver to these areas:
Alexandra, Dawn Park, Katlehong, Klipoortjie, Kraaofintein, Mamelodi, Mapleton, Ramphosa, Reigerpark, Rondebult, Roodekop, Tokoza, Villa Lisa, Vosloorus, Windmill Park
Delivery Charges
Main city centres and surrounds: R150
Regional areas: R150
Outlying areas: R150
If you have any questions about purchasing online, or require more information on delivery, please contact our sales team at sales@inexmask.co.za or call us on 010 593 9220
Receiving your delivery
To ensure your safety and that of our and our courier/delivery partner’s personnel. Follow these precautions which are mandatory by law:
- Always maintain a 1,5m distance from courier/delivery personnel, when collecting goods.
- No delivery personnel may enter your home if you and any/all residents in the immediate vicinity are not wearing face masks inside the house.
Please arrange that you, or an authorised representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorised representative) to sign and print your/their name on a duplicate copy of the delivery note to confirm receipt.
Any person other than yourself who receives the order at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no-one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Our delivery service is not authorised to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned. Please note that INEX MASK will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.
We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.
If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.
How long will my order take to arrive?
Leaves Cape Town, Johannesburg, Durban or Port Elizabeth warehouse: Within 48 Hours
Transit Times: (Once leaving warehouse)
To Cape Town: 1 – 2 Working Days
To Johannesburg: 1 – 2 Working Days
To Durban: 1 – 2 Working Days
To Port Elizabeth: 1 – 2 Working Days
To Main Centres: 2 – 3 Working Days
To Regional Areas: 2 – 5 Working Days
To Remote Areas: 5 – 7 Working Days
These delivery times are estimations. To find out a more accurate delivery time on the specific items, please call us on 010 593 9217 or email us at sales@inexmask.co.za.
When do you deliver?
Our couriers generally deliver from Monday to Friday between 08h00 – 12h00 and 14h00 – 17h00.
Can you deliver after hours & on weekends? – Unfortunately not. We are however working on it.
Can you deliver on public holidays? – Unfortunately not.
